Privacy Policy

BZ Fleet Management ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and web platform (collectively, the "Service").

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us when you:

• Register for an account
• Use the mobile application or web platform
• Contact us for support
• Communicate with dispatchers or managers

This information may include:

• Name and contact information (email address, phone number)
• Driver's license information
• Employment information
• Profile information (avatar/profile picture)
• Authentication credentials (username and password)

1.2 Location Information

When you use our mobile application, we collect location data to:

• Track delivery routes and navigation
• Verify arrival at pickup and delivery locations
• Capture location data for signs proof (photo documentation at stops)
• Provide real-time trip updates to dispatchers
• Optimize route planning and efficiency

Important: Location data is collected only when you are actively using the app for work-related activities. You can control location permissions through your device settings.

1.3 Trip and Delivery Information

We collect information related to your deliveries and trips, including:

• Load information (pickup and delivery addresses, contents, times)
• Trip status and progress
• Stop information and arrival times
• Photos and documentation (signs proof, vehicle inspection)
• Notes and communications with dispatch
• Vehicle information

1.4 Device Information

We automatically collect certain information about your device, including:

• Device type and model
• Operating system and version
• Unique device identifiers
• Mobile network information
• App version and crash reports

1.5 Usage Information

We collect information about how you use the Service:

• Login times and activity logs
• Features used and interactions
• Performance metrics
• Error logs and diagnostic data

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Delivery

• Assign and manage delivery routes
• Provide real-time navigation and route guidance
• Track trip progress and completion
• Facilitate communication between drivers, dispatchers, and managers
• Generate performance reports and analytics

2.2 Safety and Security

• Verify driver identity and credentials
• Monitor for unauthorized access
• Investigate and prevent fraud or security incidents
• Ensure compliance with safety regulations

2.3 Communication

• Send notifications about trip assignments and updates
• Provide customer support
• Send important service announcements
• Deliver push notifications for time-sensitive information

2.4 Improvement and Analytics

• Analyze usage patterns to improve the Service
• Develop new features and functionality
• Troubleshoot technical issues
• Optimize route planning and efficiency

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Within Your Organization

Information is shared with:

• Dispatchers and fleet managers within your company
• Administrative personnel who manage your account
• Other authorized users within your carrier organization

3.2 Service Providers

We may share information with third-party service providers who perform services on our behalf:

• Cloud hosting and storage providers (AWS)
• Email delivery services (AWS SES)
• Analytics and performance monitoring services
• Customer support tools

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Legal processes (subpoenas, court orders)
• Requests from law enforcement or government authorities
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Storage and Security

4.1 Data Storage

Your information is stored on secure servers provided by Amazon Web Services (AWS). We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit (SSL/TLS)
• Encryption of sensitive data at rest
• Regular security audits and updates
• Access controls and authentication mechanisms
• Regular backups and disaster recovery procedures

4.2 Data Retention

We retain your information for as long as necessary to:

• Provide the Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records and audit trails

When you terminate your employment or your account is deactivated, we will retain certain information for legal and compliance purposes, typically for 7 years or as required by applicable law.

4.3 Security Limitations

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

5. Your Rights and Choices

5.1 Access and Correction

You have the right to:

• Access your personal information
• Request corrections to inaccurate data
• Update your profile information within the app

5.2 Location Services

You can control location permissions through your device settings. However, disabling location services may limit your ability to use certain features of the app, particularly navigation and trip tracking.

5.3 Push Notifications

You can opt out of push notifications through your device settings or within the app. Note that disabling notifications may affect your ability to receive time-sensitive trip updates.

5.4 Account Deletion

To request deletion of your account and associated data, please contact your fleet manager or our support team at info@99.mk. Note that certain information may be retained for legal compliance purposes.

6. Children's Privacy

Our Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the Service, you consent to the transfer of your information to countries outside your country of residence.

8. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at info@99.mk.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy in the app
• Sending an email notification
• Displaying a notice within the Service

Your continued use of the Service after the changes take effect constitutes your acceptance of the updated Privacy Policy.

10. Third-Party Services

Our Service may contain links to third-party services or integrate with third-party platforms. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information to them.